Return & Refund Policy

Cancellation Policy

Orders once dispatched are not eligible for cancellation.
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

For issues such as stomach upset, headache, flavour appeal, flavour difference from one brand to other etc. would not be applicable for return. Kindly consult with your doctor before buying the product.
Bio Essentia Nutraceutical’s products are non-returnable due to hygiene/health and consumable nature of the product.
In case you received a damaged/tampered/wrong product, please send us an email with the unboxing video and images of the Product, Invoice, Inner & Outer Packaging and Batch Number to bioessentianutraceuticals@gmail.com, within 24 hours of the order delivery. We would require 48-72 hours to revert.
Please do not use the item you have raised a complaint about for the time being.
If the shipment is tampered or damaged, please do not accept it.
In case your order is returned after unsuccessful delivery attempts, kindly contact our customer support team. We’ll either process the refund (which will be in the form of voucher code) or we’ll send the order again subjected to the availability.
Please do not accept any packet in damage/tampered condition. No return/replacements will be given in such cases.
Combos sold won't be taken back/returned as individual units

You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.
If the amount has been deducted from your account but you haven’t received any confirmation from us, you can reach out to our customer support team and provide the following information -

Transaction details/Email address/Contact number

Complete product details which you’ve ordered

Amount debited from the account